Shipping built around parts that need careful handling.

Shipping timeline

Orders move from paid to fulfillment review, packing, carrier handoff, shipped, delivered, or exception. Tracking appears on the buyer order timeline once a carrier number is assigned.

• Launch carriers may include FedEx, UPS, DHL, or Uber Freight depending on size and route.
• Labels and freight quotes are handled manually first so operations can choose the safest and most cost-effective option.
• Shipping insurance remains an operations decision based on part value, carrier, and shipment type.

Cancellations — before your order ships

You can cancel a paid order yourself from the order page until the warehouse starts packing it. Cancelled orders are refunded in full — part price, tax, and shipping — to the original payment method.

• Cancel from your order page (signed in) or from Order status using your order number and checkout email.
• Refunds are issued immediately; most banks post them within 5–10 business days.
• Once packing has started the order can no longer be cancelled online — contact support and the 7-day issue window below applies instead.

Return window — 48 hours after delivery, 7 days with the warranty QR

Request a return from your order page within 48 hours of carrier-confirmed delivery. Scanning the warranty QR code in the box within those 48 hours extends the window to 7 days after delivery. Requests after the window cannot be made online; if you wrote to support inside the window, that message counts as your request.

• Confirmed delivery is the carrier-confirmed delivery date on the order timeline.
• The request time is what counts — not when the part ships back. Ops reviews every request before a return label is issued.
• Only one return request per item; a part under an open dispute or refund cannot be returned.

Reasons and who pays

Listing not accurate, item not authentic, or damaged in transit: a KICKBACK fault — you get a full refund of the part, tax and original shipping, and KICKBACK pays the return label. Changed your mind or wrong fitment: a buyer-initiated return — the part price is refunded less a 10% restocking fee and the cost of the prepaid return label; original shipping is not refunded. Sales tax is always refunded in full.

• KICKBACK fault: full refund, return shipping on KICKBACK.
• Buyer-initiated (change of mind, wrong fitment): 10% restocking fee + return label cost deducted, original shipping kept.
• A fitment problem caused by an error in our listing may be reclassified as a KICKBACK fault after review.

Shipping the part back — 7 days

Once approved you receive a prepaid return label by e-mail. Hand the box to the carrier within 7 days; the deadline is met when the carrier scans it, not when it arrives. We send reminders on day 3 and day 5. If the box is not scanned by the deadline the return closes, the label is voided and no refund is issued.

• Pack the part in its original packaging where possible, with every accessory that shipped.
• A return shipped without an approved request is declined: the part is held 7 days and sent back at the buyer's cost.

Inspection and refunds

Every return is inspected at our warehouse: the same part as sold, no new damage, all accessories present, condition as listed. Inspection is visual with surface cleaning; parts are not function-tested. Damage found at inspection is deducted (up to 50% of the part price). A part that cannot be resold — used, damaged beyond resale or missing components — is rejected and held 7 days for return to you at your cost. Refunds go to the original payment method once inspection is complete and usually post within 5–10 business days of being issued.

Warranty

KICKBACK parts carry no manufacturer warranty. The only warranty is a limited listing-accuracy warranty: the part matches the listing description, condition, and fitment notes shown at purchase. Activate it by scanning the included warranty QR code within 48 hours of delivery.

Seller payout hold

Seller payouts become eligible 14 days after confirmed delivery and are paid on the seller's settlement calendar, so any return or delivery issue can be resolved before funds are released.

Final sale

Items marked "Final sale — not returnable" on the product page and in checkout cannot be returned for change of mind or fitment: apparel, fluids, and new parts that have been opened, used or test-fitted. If a final-sale item arrives damaged, is not as described or is not authentic, contact support within the return window and we will handle it as a listing-accuracy claim.

Delivery inspection

Buyers should inspect packaging and part condition promptly, keep photos of any shipping damage, and contact support with the order ID and checkout email.